Retail

Dynamics 365 for Retail

Engage with your customers for the best shopping experience.

Transform Your Business…

Microsoft Dynamics 365 for Retail is the ultimate solution for unified commerce across multi-channel businesses. Improving sales, mobility, intelligence, and productivity to help retailers and users accomplish an innovative digital platform.

Enable AI-driven intelligent commerce

Cross-sell and upsell products using AI-based recommendations that help customers to easily and quickly discover products that are relevant to them.
Works seamlessly with Dynamics 365 Fraud Protection to decrease fraud, reduce operational expenses, and increase bank acceptance rates.

Modernize retail store and streamline operations

Enhance clientele through modern retail POS and AI-driven recommendations, highlighting the right products at the right time and price.
Centrally track product information, categories, assortment, and pricing across channels
Utilize actionable insights provided by historical sales and purchase data to meet customer needs.
Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.

Engagement Digital Commerce Customer Service

Engage with your customers at all times

Empower customers to decide when, how, and where they want to purchase—on any device, and across online and offline channels.
Centrally manage promotions across all channels, organized by store, catalog, or customer affiliation with accurate, real-time omnichannel sales and cost data.

Build and run digital commerce

Quickly launch websites through drag-and-drop content authoring with an easy-to-use visual page builder
Get a single view of content, assets, promotions, inventory, and pricing across physical and digital channels

Build loyalty and exceed customer expectations

Enhance customer experiences across shopping channels, helping exceed customer expectations through tailored product selections.
Deliver endless aisles purchasing options by offering customers access to your full product catalog whether in store or online, regardless of stock levels or location.