Support Services
As innovative Microsoft partner with delivering projects across the globe, we believe that our partnerships with our clients do not just end after the go live. Therefore, we have established a highly functional customer support team able to assist any of our clients regardless of where they are located. Our Helpdesk team provide global support in major industries such as manufacturing, retail, professional services, food and beverage and supply chain.
Through our ITIL-ready help desk, ticketing system and hotline support we offer online incident, service, and problem management for Microsoft Dynamics solutions. We have set а clear tier pricing structure aligned with the support plans. Based on the severity of the issue, as well as the signed SLA, our online customer support can react in up to 8 hours, saving you the expenses related to onsite support.
Our Approach
What we offer?
Microsoft Dynamics business solutions functional support (Dynamics 365, Dynamics 365 Business Central, Dynamics NAV/Navision, Dynamics AX/Axapta, Dynamics CRM)
Microsoft Dynamics business solutions Technical support (Dynamics 365, Dynamics 365 Business Central, Dynamics NAV/Navision, Dynamics AX/Axapta, Dynamics CRM)
Microsoft Dynamics business solutions Helpdesk ticketing (Dynamics 365, Dynamics 365 Business Central, Dynamics NAV/Navision, Dynamics AX/Axapta, Dynamics CRM)
Database management, SQL health and performance optimization
Azure management and cloud best practices
Contact
- 3618 Ivy Dr, Bethpage, New York
- 1-800-78TECHO
- [email protected]
Brochures
View our Support Services Brochure
